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Technical Support

Get help with technical issues, troubleshooting, and bug reports

Technical Support Center

Having technical difficulties with SocioRich? Our troubleshooting guides can help you resolve common issues quickly. If you can't find a solution, our technical support team is ready to assist you.

Common Issues & Solutions

Filter by Category

Login Failure or Timeout

Unable to log in or experiencing timeouts during login attempts.

Mobile App Crashes

App closes unexpectedly or freezes during use.

Slow Loading Times

Pages, feeds, or media content is loading slowly.

Video Playback Issues

Videos won't play, buffer excessively, or play without sound.

Connection Issues

Unable to connect to SocioRich or frequent disconnections.

Missing Notifications

Not receiving push notifications or email alerts.

File Upload Failures

Unable to upload photos, videos, or other media.

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Technical Support Information

Priority Support Line

+1 (800) 123-4567 ext. 2

24/7 for Premium and Business accounts

Documentation

Technical Documentation

Detailed guides and API documentation

Response Times

Critical IssuesWithin 2 hours
Major IssuesWithin 4 hours
Standard Issues1 business day
Feature RequestsReviewed weekly

Need Personalized Help?

If you're experiencing a complex technical issue that requires expert assistance, our technical support specialists are ready to help.